#SLT007 | Susan Ostojska | How to increase client LTV with a proper onboarding?
Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?
Duration: 28 min