Paul O'Brien and Paul Middlege

Show 2 - Let’s get some insight with Thomas Cowper Johnson

Show 2 - Let’s get some insight with Thomas Cowper Johnson

In this second show in the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege are joined by ServiceTick Insight Director Thomas Cowper-Johnson, covering Facebook's use of surveys to determine the trustworthiness of news sources, the rise of AI in customer feedback and a number of other VoC related topics. Do you have feedback for the podcast? We'd love to hear it!

Duration: 32 min

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